VEZCXE policies for booking, delivery, tracking, and support

1. Service area and booking acceptance

• VEZCXE operates across Toronto and selected GTA zones, including North York, Etobicoke, Scarborough, Vaughan, Markham, Richmond Hill, Mississauga, and Brampton.
• Instant quotes are offered only for routes that fall inside the configured service area and meet parcel-size, timing, and availability rules.
• Some requests may be placed into manual review before approval, especially business routing, scheduled recurring runs, or edge-of-zone deliveries.
• Submitting a quote or contact form does not guarantee acceptance until the booking is confirmed by VEZCXE.

2. Parcel requirements

Customers must provide accurate pickup and drop-off information, recipient details, and parcel descriptions before dispatch. VEZCXE may refuse, pause, or cancel a booking if the submitted details are incomplete or materially incorrect.

• Parcels must be safely packed, sealed, and ready for handoff when the driver arrives.
• Fragile, perishable, high-value, age-restricted, or regulated items should not be sent unless VEZCXE has agreed to handle them in advance.
• Customers are responsible for confirming that the parcel can be transported legally and safely.
• VEZCXE may decline any item that presents a health, safety, legal, or vehicle-handling concern.

3. Timing, dispatch, and delivery attempts

• Same-day and rush windows are estimates, not guaranteed deadlines, unless VEZCXE has confirmed a specific service commitment in writing.
• Traffic, weather, building access restrictions, customer responsiveness, and route changes can affect timing.
• Someone must be available to release the parcel at pickup and receive it at drop-off unless a no-contact or safe-drop instruction has been approved.
• If the recipient is unavailable, VEZCXE may attempt contact, wait a reasonable short period, return the parcel, or mark the job for redelivery subject to additional charges.

4. Pricing, cancellations, and refunds

• Pricing is based on route distance, urgency, parcel profile, and any operational constraints identified during booking.
• Quoted pricing may be adjusted if the actual request differs materially from the submitted details, including service level, wait time, number of parcels, or delivery access conditions.
• Bookings cancelled before dispatch may be refunded in full or in part depending on processing stage.
• If a driver has already been assigned, is en route, or has arrived, a cancellation or failed-attempt fee may apply.
• Approved refunds are returned to the original payment method unless another arrangement is confirmed by VEZCXE.

Tracking and proof of delivery

• Tracking updates depend on the active courier workflow and may not be real-time at every stage.
• Proof of delivery may include delivery status, timestamp, handoff confirmation, or other operational notes recorded in the delivery system.
• Customers should report any tracking issue promptly through the contact form so dispatch can review it while the order is active.

Claims and issue reporting

• Questions about delays, incorrect delivery details, billing concerns, or parcel-condition issues should be submitted as soon as possible after the order event.
• Customers should include the order reference, contact email, and a clear summary of the issue when opening a support request.
• VEZCXE may request photos, recipient notes, or additional delivery details before reviewing a claim.
• Support inquiries are reviewed by dispatch and tracked internally until resolved, marked incomplete, or closed.

Service limits

VEZCXE is designed for local courier work, urgent parcels, and small-business delivery support. The service is not intended to replace specialized freight, moving, hazardous-goods, or highly regulated logistics services.

Need help with a current order?

If you need help with an active booking, delivery issue, or billing question, use the contact page so the request is logged and reviewed directly by dispatch.